Clear repair conditions
Warranty is important because a repair should be clear, traceable and easy to understand. This page explains what is usually covered, what is not covered and how a warranty request is checked.
The warranty covers the workmanship confirmed in the service note for the same diagnosed fault. For example, if a cooling service, Windows setup, SSD installation or repair intervention was accepted and completed, the warranty refers to that specific work and to the fault agreed before the repair.
When a repair uses parts, the part can have its own warranty from the supplier or manufacturer. Labour and parts are separated so the client can understand what is covered by PentruNoi and what depends on the supplier. If a part fails under supplier conditions, the case is checked and handled according to those conditions.
Warranty does not cover liquid damage, impact damage, broken screens after delivery, later overheating caused by blocked vents, charger or power problems unrelated to the repair, malware, user changes, data loss, unrelated faults or interventions made by someone else after the device was returned.
Before repairs, important files should be backed up whenever possible. For software work, the warranty covers the installation or configuration performed, but not future user changes, deleted files, expired licenses, malware infection or third-party account problems.
You send the service note, invoice or repair details.
We compare the reported issue with the original diagnosed fault.
The device is inspected without assuming the cause in advance.
If the issue is covered, we correct it according to the original work.
If the issue is new or outside warranty, we explain the options before any paid work.
PentruNoi handles laptop service, PC service, Windows setup, cleaning, upgrades, network work and business IT support. Warranty conditions are kept practical, clear and connected to the repair actually performed.
Coverage depends on the confirmed work, the diagnosed fault and the condition of the device.
Yes, when the issue is caused by liquid, impact, later intervention, unrelated faults, software misuse or conditions outside the original repair.
Yes. Keep the service note, message history, invoice or any proof that identifies the repair.
